Returns & Exchanges
At PRIDE+GROOM, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer easy returns on all unworn and unwashed items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the request.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label instantly.
Pack and Ship
Place the items in their original packaging, attach the return label, and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing