Frequently Asked Questions
Everything you need to know about your PRIDE+GROOM experience.
What is your standard shipping policy?
We offer standard shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days, with delivery expected between 3-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online Return Portal to generate a prepaid shipping label.
What materials are used in your apparel?
PRIDE+GROOM is committed to quality. Our collections feature premium sustainable cotton, recycled polyester blends, and ethically sourced fabrics designed for both durability and comfort.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status at any time by logging into your account on our website.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.